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These Terms constitute a legally binding agreement under the Indian Contract Act, 1872 between you and Retreatsofindia.com (India) Private Limited. By accessing or using the platform, you agree to be bound by this agreement.
This User Agreement along with Terms Of Service (collectively, the "User Agreement") forms the terms and conditions for the use of services and products of Retreatsofindia.com (India) Private Limited ("RETREATSOFINDIA.COM").
Any person ("User") who inquiries about or purchases any products or services of RETREATSOFINDIA.COM India through its websites, mobile applications, sales persons, offices, call centers, branch offices, franchisees, agents etc. (all the aforesaid platforms collectively referred to as "Sales Channels") agree to be governed by this User Agreement. The websites and the mobile applications of RETREATSOFINDIA.COM are collectively referred to as 'Website'.
Both User and RETREATSOFINDIA.COM are individually referred to as 'Party' and collectively referred to as 'Parties' to the User Agreement. "Terms of Service" available on RETREATSOFINDIA.COM's website details out terms & conditions applicable on various services or products facilitated by RETREATSOFINDIA.COM. Such Terms of Service are binding on the User.
The User must be at least 18 years of age and must possess the legal authority to enter into an agreement so as to become a User and use the services of RETREATSOFINDIA.COM. If you are a minor or are below the age of 18 years, you shall not register as a User of the Website and shall not transact on or use the Website.
As a minor if you wish to use or transact on the Website, such use or transaction shall only be made by a person of legal contracting age (legal guardian or parents). We reserve the right to terminate your membership and/or block access to the Website if it is discovered that you are a minor or incompetent to contract according to the law or any information pertaining to your age entered at the time of creation of account is false.
Before using the Website, approaching any Sales Channels or procuring the services of RETREATSOFINDIA.COM, the Users shall compulsorily read and understand this User Agreement, and shall be deemed to have accepted this User Agreement as a binding document that governs User's dealings and transactions with RETREATSOFINDIA.COM.
All content provided through various Sales Channels, including but not limited to audio, images, software, text, icons and such similar content ("Content"), are registered by RETREATSOFINDIA.COM and protected under applicable intellectual property laws. User cannot use this Content for any other purpose, except as specified herein.
User agrees to follow all instructions provided by RETREATSOFINDIA.COM which will prescribe the way such User may use the Content.
There are a number of proprietary logos, service marks and trademarks displayed on the Website and through other Sales Channels of RETREATSOFINDIA.COM. RETREATSOFINDIA.COM does not grant the User a license, right or authority to utilize such proprietary logos, service marks, or trademarks in any manner. Any unauthorized use of the Content will be in violation of the applicable law.
Unless RETREATSOFINDIA.COM explicitly acts as a reseller in certain scenarios, RETREATSOFINDIA.COM always acts as a facilitator by connecting the User with the respective service providers like retreat organisers, airlines, hotels, restaurants, bus operators etc. (collectively referred to as "Service Providers"). RETREATSOFINDIA.COM's liability is limited to providing the User with a confirmed booking as selected by the User.
Any issues or concerns faced by the User at the time of availing any such services shall be the sole responsibility of the Service Provider. RETREATSOFINDIA.COM will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence on part of any Service Provider.
Unless explicitly committed by RETREATSOFINDIA.COM as a part of any product or service:
By making a booking, User understands RETREATSOFINDIA.COM merely provides a technology platform for booking of services and products and the ultimate liability rests on the respective Service Provider and not RETREATSOFINDIA.COM. The ultimate contract of service is between User and Service Provider.
Users are advised to check the description of the services and products carefully before making a booking. User(s) agree to be bound by all the conditions as contained in booking confirmation or as laid out in the confirmed booking voucher. These conditions are also to be read in consonance with the User Agreement.
If a User intends to make a booking on behalf of another person, it shall be the responsibility of the User to inform such person about the terms of this Agreement, including all rules and restrictions applicable thereto.
The User undertakes to abide by all procedures and guidelines, as modified from time to time, in connection with the use of the services available through RETREATSOFINDIA.COM. The User further undertakes to comply with all applicable laws, regulations, orders, directions etc. issued by either the Central Government, State Government, District Authorities or any other statutory body.
In addition to the cost of booking as charged by the Service Providers, RETREATSOFINDIA.COM reserves the right to charge certain fees in the nature of convenience fees or service fees. RETREATSOFINDIA.COM further reserves the right to alter any and all fees from time to time. Any such additional fees will be displayed to the User before confirming the booking or collecting the payment.
Any increase in the price charged by RETREATSOFINDIA.COM on account of change in rate of taxes or imposition of new taxes, levies by Government shall have to be borne by the User. Such imposition of taxes, levies may be without prior notice and could also be retrospective but will always be as per applicable law.
Refunds, if any, on cancelled bookings will always be processed to the respective account or the banking instrument (credit card, wallet etc.) from which payment was made for that booking.
The User agrees and understands that all payments shall only be made to bank accounts of RETREATSOFINDIA.COM. RETREATSOFINDIA.COM or its agents, representatives or employees shall never ask a customer to transfer money to any private account or to an account not held in the name of RETREATSOFINDIA.COM.
While registering on the Website, the User will have to choose a password to access that User's account and User shall be solely responsible for maintaining the confidentiality of both the password and the account as well as for all activities on the account. It is the duty of the User to notify RETREATSOFINDIA.COM immediately in writing of any unauthorized use of their password or account or any other breach of security.
RETREATSOFINDIA.COM keeps all the data in relation to credit card, debit card, bank information etc. secured and in an encrypted form in compliance with the applicable laws and regulations.
The User will not share personal sensitive information like credit/debit card number, CVV, OTP, card expiry date, user IDs, passwords etc. with any person including the agents, employees or representatives of RETREATSOFINDIA.COM. The User shall immediately inform RETREATSOFINDIA.COM if such details are demanded by any of its agents, employees or representatives.
There can be exceptional circumstances where RETREATSOFINDIA.COM and/or the Service Providers may be unable to honor the confirmed bookings due to various reasons like act of God, labor unrest, insolvency, a pandemic, an epidemic, business exigencies, government decisions, terrorist activity, any operational and technical issues, route and flight cancellations etc. or any other reason beyond the control of RETREATSOFINDIA.COM.
If RETREATSOFINDIA.COM has advance knowledge of any such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to the User or refund the booking amount after deducting applicable service charges, if supported and refunded by that respective service operators. The User agrees that RETREATSOFINDIA.COM being merely a facilitator of the services and products booked, cannot be held responsible for any such Force Majeure circumstance.
In no event shall RETREATSOFINDIA.COM be liable for any direct, indirect, punitive, incidental, special or consequential damages, and any other damages like damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or any other Sales Channel.
The User expressly undertakes to provide RETREATSOFINDIA.COM with correct and valid information while making use of the Website under this User Agreement, and not to make any misrepresentation of facts. Any default on part of the User would disentitle the User from availing the services from RETREATSOFINDIA.COM.
In case RETREATSOFINDIA.COM discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User is not correct or that any fact has been misrepresented, RETREATSOFINDIA.COM shall be entitled to appropriate legal remedies against the User, including cancellation of the bookings, without any prior intimation to the User.
If any judicial, quasi-judicial, investigation agency, or government authority approaches RETREATSOFINDIA.COM to cancel any booking, RETREATSOFINDIA.COM will cancel the same without approaching the concerned User.
Cancellation charges for Outbound Tours:
| Time of Cancellation | Charges |
|---|---|
| 45 days or more prior to departure | Booking fees only |
| 44–31 days before departure | 25% of Tour Cost |
| 30–15 days before departure | 50% of Tour Cost |
| 14–8 days before departure | 75% of Tour Cost |
| Within 7 days or no-show | 100% of Tour Cost |
Unless explicitly provided by RETREATSOFINDIA.COM in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation of the User. In no case RETREATSOFINDIA.COM shall accept any claims arising out of such scenarios.
Insurance, if any provided as a part of the service or product by RETREATSOFINDIA.COM shall be as per the terms and conditions of the third-party insurance company. RETREATSOFINDIA.COM merely acts as a facilitator in connecting the User with the insurance company. The User shall contact the insurance company directly for any claims or disputes. RETREATSOFINDIA.COM shall not be held liable in case of partial acceptance or denial of the claims by the insurance company.
The User agrees to indemnify, defend and hold harmless RETREATSOFINDIA.COM, its affiliates and their respective officers, directors, lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by such indemnified persons, that arise out of, result from, or may be payable by virtue of, any breach of any representation or warranty provided by the User, or non-performance of any covenant by the User.
The User shall be solely liable for any breach of any country specific rules and regulations or general code of conduct and RETREATSOFINDIA.COM cannot be held responsible for the same.
RETREATSOFINDIA.COM strongly believes in resolving the issues raised by the User(s). In the event a User feels that their concern has not been resolved to their satisfaction, they may contact our grievance officer, who shall endeavour to redress the concern within 30 days from the date of escalation.
User(s) are advised to escalate to the grievance officer only when they have already raised their complaint which has not been resolved to their satisfaction, or their concern has not been resolved within 30 days from the date of ticket generation. User(s) will be required to share their booking reference number and the ticket ID generated for their complaint.
Email: grievanceofficer@retreatsofindia.com
Working Hours: Monday to Friday, 9:00 – 18:00 IST (GMT +5)
Language: English
© 2026 Retreatsofindia.com (India) Private Limited. All rights reserved. These terms are governed by the Indian Contract Act, 1872 and subject to the exclusive jurisdiction of courts in Delhi, India.