Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Name, email address, phone number, and profile details when you register.
• Booking details, preferences, and special requests submitted during checkout.
• Payment information (processed securely via third-party payment gateways; we do not store card data).
• Communications you send to us or to Sellers through our messaging system.
• Reviews, ratings, and feedback you submit after a stay.

1.2 Information Collected Automatically

• Device identifiers, IP address, browser type, and operating system.
• Pages visited, links clicked, and time spent on the platform (via cookies and analytics tools).
• Geolocation data (only with your explicit permission).

2. How We Use Your Information

• To facilitate and confirm bookings between you and the Seller.
• To process payments and send booking confirmations and receipts.
• To enable communication between Customers and Sellers through the platform.
• To personalize your experience and recommend relevant retreats.
• To send service-related notifications and, with your consent, promotional communications.
• To detect fraud, enforce our Terms of Service, and comply with legal obligations.
• To improve platform features through aggregated analysis.

3. Sharing of Information

We share your information only in the following circumstances:

• With Sellers: We share your name, contact details, and booking information with the Seller whose retreat you book, so they can prepare for your arrival and communicate with you.
• Payment Processors: Your payment data is transmitted to our payment gateway partners (e.g., Razorpay, Stripe) solely to process transactions.
• Service Providers: Trusted third parties who assist with email delivery, analytics, customer support, and security, bound by confidentiality obligations.
• Legal Requirements: When required by law, court order, or to protect the rights and safety of our users or the public.

We do not sell your personal data to third parties.

4. Cookies

We use cookies and similar tracking technologies to maintain sessions, remember preferences, and analyze traffic. You may disable cookies in your browser settings; however, some platform features may not function correctly without them.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time, subject to our legal obligations and ongoing dispute resolution requirements.

6. Data Security

We implement industry-standard technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Subject to applicable Indian law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention requirements).
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, email us at support@retreatsofindia.com.

8. Third-Party Links

Our platform may contain links to external websites or Seller-owned sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies independently.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top. Continued use of the platform after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please reach out: